MLCS work to the European Standard EN 13549 and as such MLCS use a new innovative cloud based auditing tool (ECAT) to measure quality and performance across our customers sites. MLCS is one of the first cleaning companies in Ireland to use this cutting edge cloud based auditing tool which has been developed with the cleaning industry in mind.
This allows us to measure scientifically the quality of the cleaning process and give instant feedback to our customers on all aspects of their premises from cleaning to maintenance issues.
This ensures that a high quality service is maintained and continually improved upon.
The main features of ECAT are:
- Employee Integration
- Customer/Client Access
- Compliance (HIQA ISO ICNA HSE ISSA 540 Cleaning Times)
- Audit Capture
- Task Management & Tracking
- Analytics & Reports
- Information Distribution
- Alert Triggers
- 3rd Party Integration
ECAT has helped us achieve our coveted NSAI ISO 9001:2015 QMS certification.